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Privacy Policy
(Cookies Policy Included)

This Privacy Policy describes the ways in which your personal data is collected and processed on the Plan IN (the ‘Site’) and explains the use of Cookies. 

We aim to provide useful and informative content to professionals working in planning.  By providing your personal data direct to us, for example by registering to receive an e-newsletter or other service, we will act as both controller and processor of your personal data and you acknowledge and agree that your data may be shared between and/or processed by any member of Plan In.

It is your responsibility to review and understand this Privacy Policy prior to providing your personal data to us. You also should review the site’s Terms and Conditions. If you do not accept and agree to the Privacy Policy and/or Terms and Conditions, please refrain from providing your personal data to us, accessing the site, and/or utilising our products and services.

Our Terms and Conditions and Privacy Policy may change from time to time. Whenever there are changes, the modified Terms and Conditions or Privacy Policy will be published on the Site and will be effective at that time. It is your responsibility to be aware of any such changes.

Links from the Site
The Site contains links to other websites which are managed by third parties (including their use of cookies). Once you leave the site using links, we have no control over information that is submitted to or collected by any third parties and are not responsible for other websites.

Google Analytics
We may use Google Analytics on the site for anonymous reporting of site usage and for advertising on the site. If you would like to opt-out of Google Analytics monitoring your behaviour on our site please use this link (

Other Advertising
Any links to other websites from which we may earn revenue will be clearly identified as such, labeled with ‘sponsored by’, ‘brought to you by’, ‘supported by’ or similar.

Collection of Personal Data
In order for us to provide our Site and associated services and for the purposes set out under ‘Use of Information’ below, we may collect and process personal data from users of the site and of our products and services including our e-newsletters. We may collect information from you including, but not limited to, your name, email address, mailing address, phone numbers, date of birth, payment information (where you have chosen to pay for a service), education history, employment information, information related to your professional qualifications, designations and memberships and information about your use of our site and third-party websites, products and services (“Personal Data“). You are not required to provide us with all of the Personal Data listed above, but in certain circumstances, you will need to provide us with specific categories of Personal Data in order to enter into a contract with us and for us to perform that contract.

We do not knowingly collect personal information from children under the age of 13. Parents have the right to terminate the registration of a child under the age of 13 by contacting us using the information listed at the bottom of this policy.

Use of Information
Your Personal Data may be used in the following ways:

  • To provide our products and services to you

  • To enhance and improve our products and services or administration of these, for example, by performing internal research, analysing user trends and interests

  • To process payments from you or to you (including, but not limited to, service registration and access fees and payments for any products or services that you choose to purchase from us or refunds)

  • To provide access to any restricted parts of the site

  • To respond to your requests and enquiries

  • To serve relevant advertisements to you when you visit our site or other third-party websites (including social media platforms)

  • To request your participation in surveys, focus groups, or other initiatives which help us to gather information used to develop and enhance our products and services

  • To comply with applicable law(s) (for example, to comply with a search warrant, subpoena or court order) or to carry out professional ethics/conduct investigations

We will process your Personal Data for the purposes identified above on the following basis:

  • For the purposes of providing and enhancing the provision of our products, services and information;

  • Where such processing is necessary to perform our contract with you or to take steps before entering into our contract with you; or

  • As necessary to comply with our legal obligations, resolve disputes and enforce our contractual agreements.

  • We may provide statistics about the usage levels of our services and other related information to reputable third parties, but these statistics will not include information which will allow you to be identified

  • Unless a longer retention period is required by applicable law, we will retain your information for as long as any subscription to the Sites or courses on it are active, as well as for a short additional period afterwards to cover any outstanding issues or queries that may arise in relation to your account (for example, outstanding payments). This period of retention is subject to review and alteration.


Sharing and Disclosure to Third Parties
We may disclose your Personal Data to third parties from time to time under the following circumstances:

  • You request or authorise the disclosure of your personal details to a third party.

  • The information is disclosed as permitted by applicable law(s) and/or in order to comply with applicable law(s) (for example, to comply with a court order).


We may also provide Personal Date to our agents, vendors or service providers who perform functions on our behalf. It is likely that the identity and categories of third-party service providers will change during the life of your account but, depending on your use of our services, it is anticipated that your Personal Data will be disclosed to the following categories of third-party service providers who perform functions on our behalf. We require that our third-party service providers only use your Personal Data as necessary to provide the requested services to us and subject to terms consistent with this Privacy Policy.

Hosting providers for the secure storage and transmission of your data

  • Learning technology and online event providers for the delivery and improvement of web events

  • Identity management providers for authentication purposes

  • Database software providers for the management and tracking of your data

  • Legal and compliance consultants, such as external legal advisors, external auditors, or tax consultants

  • Advertising partners, including social media providers, for the delivery of targeted advertisements

  • Marketing and technology providers who send communications on our behalf regarding products and services

  • Payment solution providers for the secure processing of payments you provide to us

  • Technology providers who assist in the development and management of our site

  • Fulfillment and postal vendors for the fulfillment of our products and services


Collection of Information 

All Cookies used by this Website are used in accordance with current UK Law.

We use Cookies to improve your experience of using the Website and to improve our range of services.  Before the Site places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however, certain features of the Website may not function fully or as intended.

The following types of cookies may be used on our site:
Essential Cookies: These cookies are necessary for our site to work properly. They are usually only set in response to actions you take such as logging in or completing online forms. You can set your browser to block or alert you about these cookies, but some parts of our site may not function if these cookies are blocked.

Functionality Cookies: These cookies enhance the functionality of websites by storing your preferences (such as your preferred language or the region that you are in) and allow us to provide enhanced features on our site such as videos. These cookies may be set by us or by third-party content that we have placed within the pages. If you do not allow these cookies, some of the features on our site may not function properly and you may not receive a personalised experience when visiting the site.

Performance Cookies: These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of the site. They help us to understand which pages are visited most frequently and how visitors interact with the site. Any information collected by performance cookies is aggregated and therefore not identifiable. If you do not allow these cookies we will not receive data related to your visits to the site.

Third-Party Cookies: These cookies may be set through the site by our advertising partners, such as Google. They may be used by these companies to enable them to build a profile of your interests and show relevant advertisements on other sites. These cookies are based on identifying your browser and internet device. If you do not allow these cookies, you will experience a decrease in the targeted advertisements that you see online.

If you opt in to use the “Remember me” feature, where enabled, on the site, a persistent cookie will be placed on your hard drive and you will not be required to log in for every session. By disabling cookies on your machine or clearing your browsing history you may deactivate the persistent cookie.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

For more information generally on cookies, including how to manage or disable them see:

  • How to manage cookies in your browser on

  • How to opt out of targeted advertising

Communication Preferences
We aim to provide you with relevant and useful information related to our products, services and industry news. Any email newsletters that we send will include a link at the bottom of the email to unsubscribe.

By using our website, products or services or by interacting with us in the ways described in this Privacy Notice, you consent to the transfer, storage and processing of your personal information outside your country of residence. If you do not want your information to be transferred in this way you should not use our website, applications or services.

We use reasonable measures to strive to safeguard and secure the personal data we collect. Any transmission of personal information is at your own risk. Appropriate technology is used to enhance security and reduce risk of loss. Our security practices, processes or technology do not guarantee absolute security of your information and you should take all normal personal precautions such as, but not limited to, not sharing passwords, closing browsers, and not using public networks.

User Rights

  • As a user, you are subject to the following rights:

  • The right to be informed of the use of your Personal Data

  • The right to access and/or to require the correction or erasure of your Personal Data

  • The right to block and/or object to the processing of your Personal Data

  • The right to not be subject to any decision based solely on automated processing of your Personal Data

In limited circumstances, you may have the right to receive Personal Data in a format which may be transmitted to another entity.

If you have a complaint in relation to the processing of your data carried out under this Privacy Policy, you have the right to lodge a complaint with your local supervisory authority. 

You may seek to exercise any of these rights by updating your information online (where possible) or by sending a written request to our Data Protection Officer using the contact form below:


You are encouraged to report any improvements, suggestions, or any suspected breaches of privacy or security to us by using the contact form above or contacting us by telephone on + 44 3301336572. 

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